We want to deliver the best possible service to our tenants.  We aim to provide helpful and clear information that provides tenants with answers to any questions or enquiries. 

You can find out more information on any of the topics listed below by clicking on the link provided.

Tenant Information

• SH4F Good Neighbour Guideline
• SH4F Instructions for Downloading the BCG App
• SH4F Tenant Handbook
• SH4P Visitor Information
• SH4F Water Saving Tips
• Tenant Service Charter

Report Maintenance

You can submit your maintenance requests online in just a few easy steps. Follow the steps below. 

1. Click here

2. The MEX login page will appear. Login with the following username and password: 

Username: bcg

Password: bcg

3. Tap the ‘New Request’ button (if you get logged out the first time, just log in again).

4. Choose the ‘Details’ tab.

5. Enter your name and address in the ‘Requester Details’ section.

6. Enter a description of your maintenance request in the ‘Job Description’ section.

7. Tap the ‘Save & Close’ button at the bottom of the screen